JOB SUMMARY:

The Quality Management Administrator will coordinate specific operations and assist the Director of Quality Management to ensure maximum quality of service delivery by utilizing external regulatory and internal agency standards.

ESSENTIAL DUTIES:

• Coordinates training activities of 21 Plus employees by:
• Scheduling, coordinating and maintaining records of all employee trainings.
• Distributes training notifications to employees, maintains confirmation of attendance and
• Facilitating trainings as required.
• Developing and coordinating the annual training calendar.
• CDS Administrator for Agency
• E-Badge Administrator for Agency
• Agency representative for booking outside training/meeting facilities.
• Maintaining agency employee training compliance trackers - alert relevant staff and supervisors when there is risk of failing to meet required timelines required by regulatory bodies and/or 21 Plus policy
• Notifies Human Resources when new hire training is completed.
• Enters new hire information in to NetSmart system and DPD database; reassign supervisors and resets passwords as necessary
• Ensures DDD licensing compliance of 21 Plus programs by:
• Ensuring DDD, OL, CCP, CSP, and 21 Plus training requirements are current and employee records are maintained.
• Ensures all employees meet annual training requirements
• Oversees plant maintenance by:
• Reviewing maintenance personnel’s time cards, checklists and on-site observation.
• Coordinating repairs and maintenance through the maintenance personnel.
• Conducting site inspections twice annually or more often as necessary, to assess physical conditions of properties.
• Maintaining repair history of major appliances and outside vendor service repair calls.
• Serves as agency representative for outside vendors such as engineers, contractors, etc. to report findings back to supervisor
• Coordinates all major maintenance projects. Serves as agency representative for State personnel and contractors for all maintenance projects.
• Processes and approves all maintenance and vendor invoices following required verification per finance department guidelines
• Seeks bids, reviews, advises for approval and maintains all maintenance vendor contracts
• Oversees new property development by:
• Working with contractors, property developers, inspectors, and 21 Plus staff to ensure physical plant design complies with local, state and federal regulations, and meets the program needs.
• Serves as agency representative for State personnel and contractors for all maintenance projects.
• Coordinates agency maintenance for tasks related to new property development
• Works with 21 Plus staff to coordinate logistics of equipping the home with startup furniture, appliances and vehicle
• Gives guidance regarding major agency appliance purchases as per Operational Policy and Procedures.
• Oversees all aspects of 21 Plus vehicle fleet ensuring compliance with safety, upkeep and Federal/State legal requirements:
• Maintains current fuel cards, DMV registrations, DMV renewals and Handicapped placards and lease agency websites
• Back up to Human Resources for fuel card user audit
• Monitors vehicle GPS maintenance and EZ Pass tags
• Reviews vehicle maintenance checklists and ensure appropriate follow up for safety, routine maintenance, repairs and legal requirements.
• Maintaining repair history of vehicle purchases and all vehicle repairs
• Coordinates purchase of new vehicles and disposal of retired vehicles;
• Coordinates insurance company notification with Human Resources and repair following any vehicle accidents.
• Gives guidance on all vehicle repairs
• Processes and approves all vehicle invoices
• Participates in Quality Measurement Information collection:
• Coordinates Satisfaction Survey mailing and interviews for ATC, SE and Residential Services for Persons Served, and Stakeholders.
• Completes data entry for Satisfaction Surveys, Outcome Measurements and other projects as assigned.
• Coordinates all Service Group volunteer events and adopt-a-home program; attends/recruits at Volunteer fairs
• Participates as 2nd investigator in incident investigations as requested.
• Completes data entry for incident reports
• Conducts annual agency wide inventory verification of physical assets.
• Communicates pertinent information regarding the above to the Director of Quality Management.
• Cooperates fully with all investigations and/or inspections.
• Cooperates fully with the licensee and Department of Human Services staff in any inspection or investigation.
• Performs any other duties as assigned by the Director of Quality Management and/or the Executive Director.

QUALIFICATIONS/EDUCATION:

• Must be at least 18 years old, have a valid NJ Driver’s License with an acceptable record of safe driving
• Associates Degree required. Bachelor’s degree preferred.
• Prior experience in project management within a Human Services setting desired.
• Knowledge of database system

PLUS

• Professional demeanor.
• Team player.
• Excellent organizational skills.
• Clear verbal and written communications skills.
• Flexibility.
• Computer proficiency with a working knowledge of MS Excel and Word
• Multi-tasking and meeting deadlines.
• Sound judgment and decision making.

UPON EMPLOYMENT:

• Physical exam stating applicant can perform duties of the job.
• Proof of negative drug test results.
• Proof of Mantoux skin test showing negative results.
• Ability to pass a Child Abuse Record Information (CARI) check.
• Ability to pass background checks (fingerprinting, DHS Central Registry, Medicaid Exclusion List)

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Quality management: 1 year (Preferred)

Ability to Commute:

• Manchester, NJ (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person